LeRêve is proud to market health and beauty products of exceptional quality. If any of our products do not meet your expectation, simply contact our Customer Service team within 30 days of delivery and we will happily arrange a full refund, exchange or replacement. Please note that original shipping fees are non-refundable. See below for full details and conditions of our product returns policy.
Product Returns Policy Detailed
LeRêve will accept any products returned for full credit or replacement, and will pay for the return of such products, provided the following conditions are all met:
The product is returned within 30 days of delivery
An ‘Authority Number’ is obtained from Customer Service prior to the product being returned (without this ‘Authority Number’ the cost of return shall be borne by the customer)
A completed ‘Product Return Form’ accompanies the product being returned (this form may be obtained by contacting our Customer Service centre)
The Company will accept unconditionally returns for any items that are incorrectly supplied or broken in transit.
Our Ultrasonic Diffusers carry an extended 12-month warranty for technical defects only and may be returned for replacement for up to 12 months from delivery.
LeRêve will not accept returns of items purchased from third party shopping portals such as eBay, Amazon, Etsy, etc. We can only accept returns of products purchased from our website or through an authorised Independent LeRêve Consultant.
LeRêve will not accept product for credit or replacement where the product has been misused or damaged due to neglect.
LeRêve reserves the right to check returns against original orders to validate products and confirm delivery date.
LeRêve is not responsible for return packages lost in transit without proof of tracking.
For all return and replacement queries please phone Customer Service on 1300 662 840 during business hours so we can assist you with any questions and provide you with a returns form.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Any warranty against defects contained herein is in addition to any other rights and remedies to which you are entitled under the ACL.