To enquire about the status of an order or for assistance with any online shopping problems, please email us or phone our customer support hotline on 1300 662 840 in Australia or 09 415 5678 in New Zealand.
Australian business hours are from 9.00am to 5.00pm Monday to Friday. New Zealand business hours are from 8.30am to 5.00pm Monday to Friday. Customer support is not available on public holidays and a one week shutdown period normally applies between Christmas and New Year.
How to Shop
Shopping online is easy!
1. Start by selecting a product range from the navigation bar – ‘Perfume’, ‘Aromatherapy’ or ‘Skincare’.
2. To order a product, click on the ‘Add to Cart’ icon in the shopping window. Your Shopping Cart will appear with all items you have currently selected. You have the opportunity at this point to increase or decrease the quantity of a single product line or remove an item from your shopping cart.
3. Register as a Rêve customer
4. Once you have logged in, confirm all delivery details for this order. Your profile is retained on file and is your default delivery address, but you may choose an alternate delivery address for an order if you wish (this alternate address will not be retained on file for future orders). Click on the ‘Next’ icon to proceed to order payment.
5. Le Rêve accepts Visa and Mastercard for all online orders. Enter all required credit card information and when finished click on the ‘Process’ icon only once to submit your order. You will receive a receipt confirmation and will be directed back to the home page on the Le Rêve website.
Out of Stock Items
Whilst we make every endeavour to carry ample stock of all products at all times, it is sometimes impossible to predict demand which can lead to items being out of stock for a short period of time. As soon as out of stock items are received back into stock at Le Rêve they are dispatched immediately to the same delivery address at no extra charge.
Le Rêve will gladly arrange a refund, exchange or replacement for any unsatisfactory product within 21 days of order dispatch. To arrange for a product return, please contact customer support during normal business hours.
Le Rêve offers a flat shipping rate on all orders of just $4.50.
In stock items are normally dispatched within one business day of receiving your order. All of the items in your order must be sent to a single delivery address.
A valid Australian or New Zealand postal address is required for all deliveries. We regret that we are unable to ship orders to other International locations.
Your Le Rêve online shopping experience is safe and secure thanks to the use of the SSL protocol (Secure Sockets Layer). SSL uses 128 bit encryption to protect your personal information from being intercepted by an unauthorised party and is the standard used by all reputable e-commerce sites.
Additionally, no credit card information is stored on our web servers, ensuring that it cannot be copied or used in any way once your payment has been processed.
Due to a growing amount of internet fraud through stolen or invalid credit card numbers, Le Rêve has found it necessary to implement stricter security measures in an effort to reduce the risk of credit card misuse. This will help safeguard ourselves and you, our customer, against any criminal activity.
Please note that since we began trading we have not experienced one instance of credit card fraud resulting from information given to us.